Please use the form below and we will get back to you as soon as we can.
You can easily place an order via our website. We offer the possibility to pay with several different payment methods. Once you have sent your order, we will start processing it immediately.
You will receive an order confirmation via email and later also a confirmation that your order has been sent. If you have any questions, you can always contact us via the form on this page and we will get back to you as soon as we can.
We always deliver all products as soon as we can. We have provisional delivery times as follows:
Nordic countries 2-5 working days
Europe 2-7 working days
North America 5-10 working days
Rest of the world 5-15 working days
We deliver products all over the world.
Sometimes delivery can be delayed for reasons beyond our control, such as shipping company lead times. If you have not received your order, you can always contact us and we will do our best to search for your particular delivery.
Returns and exchanges
According to the Distance and Home Sales Act, you as a consumer (this does not apply to companies) have the right to withdraw from the contract by notifying us within 14 days of receipt of the goods. Returned products must be unused with labels still attached and in unbroken packaging. When you return or exchange your products, you pay the shipping costs for your return yourself. As soon as we have received the products, we will send you new products or give you a full refund, in accordance with your request. You will not be reimbursed for shipping costs. We do not take responsibility for products lost during return shipping.
Returning or exchanging products
Please contact us at support@skatemate.com and provide your order number, the products you wish to return and the reason why. Then wait for our instructions. If you do not contact us before returning your products, you run the risk of not receiving a refund or an exchange.
Complaints
In the event of damaged or faulty goods, or if we have sent the wrong goods, a complaint must be made within 14 days. You will receive a new product or a refund. Contact customer service for more information.
Returns procedure:
If you are not satisfied with an item, please contact us by email. Email our
customer service support@skatemate.com for information about your particular return conditions. When exchanging or returning goods, you bear the transport risk and pay the return shipping. If we have shipped the wrong item, we pay the return shipping.
We do not pay for items that are not fully franked.
We are responsible for any shipping damage between our warehouse and your delivery point. Should you discover any damage when you receive the package, report it on site at your delivery point. If you only see the damage when you open the package, report it to us by email to support@skatemate.com
When returning to SkateMate, you bear the transportation risk. Be sure to pack the item properly, use the original product packaging and a protective transport packaging, equivalent to the one in which the item was delivered to you. Go to the nearest post office and return your goods. Keep in mind that you pay the shipping costs. SkateMate will not redeem packages sent against cash on delivery.
Returns should be sent to:
Pesu Sweden AB
Vävle gård 4
63505 Eskilstuna
According to the Distance and Home Sales Act, you as a consumer (this does not apply to companies) have the right to withdraw from the contract by notifying us within 14 days of receipt of the goods. Returned products must be unused with labels still attached and in unbroken packaging. When you return or exchange your products, you pay the shipping costs for your return yourself. As soon as we have received the products, we will send you new products or give you a full refund, in accordance with your request. You will not be reimbursed for shipping costs. We do not take responsibility for products lost during return shipping.
You can read our full terms and conditions of purchase via the link below.
Over the years, Skatemate has continuously refined and improved its original idea of a small, user-friendly skate blade. This constant development process has led to Skatemate being a global success today.
Pesu Sweden AB
Org-nr: 559461-6855
Email: support@skatemate.com
